Business Etiquette For The New Workplace

Business is built on relationships, but human interaction is fraught with communication land mines that can range from embarrassing to punitive. This guide offers savvy advice for managers on how to conduct themselves professionally and effectively.

# Communicate for positive outcomes
# Recover from awkward encounters
# Understand the unwritten rules of email, office politics, and more

The Results-Driven Manager Series

Managers are under increasing pressure to deliver better results faster than the competition. But meeting today's tough challenges requires complete mastery of a full array of management skills, from communicating and coaching to public speaking and managing people. The Results-Driven Manager series is designed to help time-pressed managers hone and polish the skills they need most. Concise, action-oriented, and packed with invaluable strategies and tools, these timely guides will help managers improve their job performance today-and give them the edge they need to become the leaders of tomorrow.