ABOUT THE BOOK
If management theories and systems (think: "Management by Objectives" and "Process Optimization") are the religion, consultants are the high-priests. With years as a top Fortune 100 executive and, yes, management consultant, Karen Phelan exposes the whole game. Takeaway: consultants have forgotten that businesses are made up of real people, not numbers. Empathy, not MBA's, is the real future of management.
MARKET / AUDIENCE
Managers, MBA's, consultants (the open-minded ones, anyway), training, HR, and leadership development.
ABOUT THE AUTHOR
A former aerospace engineer with a master's degree from MIT, Karen Phelan left engineering for management consulting in 1987 with Deloitte and Touche, and would spend more than a dozen years as a consultant with Deloitte and Gemini Consulting (now Ernst & Young). She has also held senior positions at Pfizer, PCH Global Business, Johnson & Johnson, and Iris Software, where she was Vice President of Consulting. Phelan is also a web entrepreneur and expert in online marketing. She is currently CEO of Lineson Mangagment Consulting. She maintains the Business Realist management blog.
