The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High

ABOUT THE BOOK

Disputes among healthcare workers can have a profoundly negative effect in many areas, including patient outcomes.

Based on the National Conflict Resolution Center’s successful methodology for dealing constructively with interpersonal problems, The Exchange Method for Healthcare delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small.

MARKET / AUDIENCE

Doctors, nurses, administrators, managers and supervisors in healthcare environments; healthcare industry trainers and HR managers

ABOUT THE AUTHOR

Steven P. Dinkin has directed the National Conflict Resolution Center since 2003, where he has spearheaded the effort to establish national standards for mediation training.

Lisa Maxwell has been a mediator since 1985 and is also the Director of NCRC’s Training Institute.